How do I get printer to work through Norton VPN?

[gaheadhunter]

I can't seem to print when Norton VPN is enabled. Any suggestions?

I put HPSmart.exe in the excluded apps.  Nothing works until I turn off the VPN.

The printer is wireless and connected to the same network as computer

[VikramTheGreat]

Hi @gaheadhunter,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

HP Smart and wireless printing rely on local network discovery protocols to communicate with your printer. When a VPN is enabled, especially one like Norton Secure VPN, it often routes all internet traffic through a remote tunnel, making local devices (like your printer) invisible to your computer.
 

Disclaimer: HP printers do not support VPN-based local printing because VPNs isolate your PC from your home network, where your printer resides.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support