How do I know for sure that my HP 2700 wi fi connector is bad?

[Meisha89]

My HP 2700 series was printing wirelessly fine. First my phone was not able to connect. Then my Fire 10 HD would not connect. My laptop did print.

Now unable to connect to my wi fi network. Printer offline and wi fi blue light continues to flash.

Do I need a new printer? I have tried for multiple days all the troubleshooting steps multiple times to no avail. 

[Irfan_06]

Hi @Meisha89,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Meisha89]

I apologize for.such a delay. Your reply has been in my junk folder which I just found yesterday. I will try these steps but believe I did multiple times. Will get back to you after trying them once again. 

[A_Gayathri]

HI @mtress87,

Thank you for your response. Sure please try and let us know If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!