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06-26-2024 02:23 PM
Hi @Marknj98,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
I see that you are looking for help with your instant ink account.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee