How do I know if my hp account is still active. I'm having issues printing from phone to printer now

[Marknj98]

My phone stopped printing shipping labels to my hp deskjet? Do I still have subscription.  Who to contact

[Irfan_06]

Hi @Marknj98,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink account.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support