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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer

All of a sudden I can’t print from my iPhone to my HP printer, check WiFi, share, restarted. 

1 REPLY 1
HP Recommended

Hi @Liqitup ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to print from your iPhone to your HP OfficeJet Pro 9015e, ensure the following steps are followed:
 

Check WiFi Connection:

  • Make sure both your iPhone and HP printer are connected to the same WiFi network. Sometimes, printers may lose connection to the WiFi, so check the printer's WiFi settings from the printer's control panel.

Ensure AirPrint is Enabled:

  • Your HP printer supports AirPrint, which is the most common way to print from an iPhone. Check if AirPrint is enabled:
    • On the printer's control panel, go to Settings > Network > Wireless Settings > Wi-Fi Direct or Wi-Fi settings and verify it's connected correctly to your WiFi.
    • Also, check that AirPrint is enabled in the printer's settings, which should be available in the printer’s setup menu.

Use the Print Option on iPhone:

  • Open the app you want to print from (e.g., Photos, Safari, Mail).
  • Tap the Share icon (square with an arrow) and then select Print.
  • Choose your HP printer from the list of available printers. If your printer is not showing, try tapping Select Printer to refresh the list.

Restart Devices:

  • Restart both your iPhone and printer. This can help resolve any connectivity issues.
  • If the printer is still not showing up, try restarting the router as well.

HP Smart App:

  • If AirPrint still isn’t working, try using the HP Smart app to print.
  • Download or update the HP Smart app from the App Store.
  • Open the app, select your printer, and follow the prompts to print from your iPhone.

Refer to this document: HP OfficeJet Pro 9015e All-in-One Printer User manual

HP printer setup (HP Smart app)
Set up the HP printer with AirPrint in macOS
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Take care and have a good day.
Gaya1239 – HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.