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‎01-21-2021 10:17 AM - last edited on ‎05-18-2021 06:05 AM by Retired

HP Recommended
Product: HP ENVY 6032
Operating System: macOS 10.15 Catalina

I have a new hub on my BT network. How do I reset my printer HP ENVY 6032 to get it back on-line?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2021 02:45 AM

HP Recommended

@Chelsea25, Welcome to the HP Support Community!

 

I understand you would like to connect the printer to the wireless network.

 

Kindly refer to - Wireless Printer Setup

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Once the printer is connected - Install and Use the HP Smart App (Mac) or Printing with Apple AirPrint (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎01-26-2021 02:45 AM

HP Recommended

@Chelsea25, Welcome to the HP Support Community!

 

I understand you would like to connect the printer to the wireless network.

 

Kindly refer to - Wireless Printer Setup

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Once the printer is connected - Install and Use the HP Smart App (Mac) or Printing with Apple AirPrint (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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