How do I unlock the wirless wizard on my 7740

[Dottie114]

My HP Officejet Pro 7740 is offline because I purchased a new router.  The wireless wizard on the printer is locked.  How do I unlock it?

[zoey7886]

@Dottie114, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Unlocking the Wireless Setup Wizard on HP OfficeJet Pro 7740! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 7740 is offline because you purchased a new router and the Wireless Setup Wizard on the printer is locked, follow these steps to unlock and set up the wireless connection:

Before You Begin

Ensure the following:

• The printer is not connected to the network using an Ethernet cable.
• The wireless network is set up and working properly.
• The printer and the computers that use the printer are on the same network (subnet).

Set Up the Printer on Your Wireless Network

From the Printer Control Panel:

• Touch or swipe down the tab at the top of the screen to open the Dashboard.
• Touch the Wireless icon .

Wireless Setup:

• Touch Settings.
• Touch Wireless Settings.
• Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
• Follow the on-screen instructions to select the network name and enter the password.

Change Network Settings

If you are already using the printer with a different type of connection, such as a USB connection, follow the instructions to set up the printer on your new wireless network.

Change from a USB Connection to a Wireless Network (Windows):

• Open the HP printer software.
• Click Tools.
• Click Device Setup & Software.
• Select Convert a USB connected printer to wireless.
• Follow the on-screen instructions. 

Hope this helps! 

Take care, and have an amazing day!  

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