How do I update the wifi on my printer.

[Jenny200]

Any advice on updating my wifi?    The HP Smart App keeps telling me to power up the printer, but it is.

[Raj_05]

Hi @Jenny200,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer isn't connecting to your Wi-Fi network properly, there are a few steps you can take to troubleshoot and update the Wi-Fi settings.

• Ensure Printer is Powered On: Sometimes, printers can appear to be on but might be in a standby mode. Double-check that your printer is fully powered on.
• Restart Printer: Try restarting your printer. Turn it off, wait for a few seconds, and then turn it back on. This can help resolve temporary connectivity issues.
• Check Wi-Fi Connection: Ensure that your Wi-Fi network is working properly and that other devices can connect to it without any issues.
• Move Closer to Router: If possible, move the printer closer to your Wi-Fi router to ensure a stronger signal.
• Reset Wi-Fi Settings on Printer: Most HP printers have a Wi-Fi setup or network settings menu accessible from the printer’s control panel. You can usually find instructions on how to access this menu in the printer’s manual. From there, you can reset the Wi-Fi settings and then reconnect the printer to your Wi-Fi network.
• Use HP Smart App: If you're using the HP Smart App to update the Wi-Fi settings, make sure you have the latest version of the app installed on your smartphone or tablet. Sometimes, updating the app itself can resolve compatibility issues.
• Restart Router: Try restarting your Wi-Fi router. Sometimes, routers can encounter issues that prevent devices from connecting to them.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the printer’s firmware can resolve connectivity issues and improve performance.

By following these steps, you should be able to update the Wi-Fi settings on your HP printer and resolve any connectivity issues you're experiencing.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support