How to I connect my printer back to HP?

[heatber]

I am told my printer isn't connected to HP. It's connected to Wi-Fi. I am losing benefits with insta ink because my printer isn't connected anymore. What do I do?

[Raj_05]

Hi @heatber,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 3830 All-in-One Printer is connected to Wi-Fi but isn't showing as connected to HP for the Instant Ink service, you'll need to re-establish the connection. Here's how you can do that.

Check Printer's Network Connection:

• Make sure your printer is connected to the same Wi-Fi network as your computer or mobile device. You can check the network settings on the printer’s control panel to confirm this.

Reset Network Settings (if necessary):

• On the printer's control panel, go to Setup or Network settings.
• Find the option for Network Setup or Restore Network Settings and follow the prompts. This will reset the network settings and allow you to reconnect to your Wi-Fi network.

Reconnect Printer to HP:

• On your computer or mobile device, go to the HP Smart app or HP Connected website (hpconnected.com).
• Sign in with your HP account credentials. If you don’t have an account, you’ll need to create one.
• Follow the instructions to add your printer. This will involve selecting your printer model and connecting it to your HP account.

Re-enroll in Instant Ink:

• Once your printer is connected to your HP account, go to the HP Instant Ink website or open the HP Smart app.
• Sign in to your Instant Ink account and re-enroll your printer if necessary.

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. You can usually update firmware through the printer’s control panel or by using the HP Smart app.

Restart Devices:

• If you're still having trouble, try restarting your printer, router, and computer or mobile device.

These steps should help re-establish the connection between your printer and HP, allowing you to resume receiving benefits from HP Instant Ink.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support