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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎03-12-2025 04:36 AM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

My printer is off line and I can't get it to connect to internet.  Following install instructions only gets me error code that printer is off line.  We had a power outage and when power came back on the printer failed

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1 REPLY 1

‎03-17-2025 01:37 PM

HP Recommended

Hi @steve6491,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Printer Power

  • Ensure that the printer is turned on. If it isn’t, press the power button to turn it on.

Restart Printer and Router

  • Turn off your printer and unplug it from the power source.
  • Restart your router by unplugging it, waiting a few seconds, and plugging it back in.
  • After your router has fully restarted, plug the printer back in and turn it on.

Check Network Connection

  • Ensure your printer is connected to the same Wi-Fi network as your computer.
  • On the printer’s control panel, check for any network status messages or errors. Follow the prompts to connect to Wi-Fi.

Reconfigure Printer Network Settings

  • If your printer's Wi-Fi setup has been disrupted, access the printer’s setup menu to reconfigure the network settings.
  • You may need to use the HP Smart app or the printer’s built-in Wi-Fi setup wizard to perform this.

Reinstall Printer Drivers

  • Sometimes the printer drivers need refreshing. Go to the HP Support page to download and install the latest drivers for your HP DeskJet 3755.

 Run HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor utility from the HP website. This tool can help diagnose and resolve connectivity issues.

Advanced Troubleshooting

Restart HP Smart Install Wizard:

  • Insert the installation CD that came with your printer, or download the printer software from HP’s website.
  • Follow the on-screen instructions to configure the printer and connect it to Wi-Fi.

Check Firewall Settings:

  • On your computer, ensure that firewall settings or security software is not blocking the printer’s connection.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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