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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Ink Tank Wireless 410
Microsoft Windows 10 (64-bit)

Hi, I had setup a custom password to the my printer, now I am trying to setup my printer on a new wireless network and it asks me to enter username and password.  Unfortunately I forgot the password and didn't find any option to reset or forgot password option. 

 

I had tried Wi-Fi+Cancel dozen of times but it didn't work out unfortunately. In conjunction, I also tried these combos below

1. Power Off- Pressed Wifi direct+Cancel button- Power On and then waited for white power light to get stable

2. Power Off- Pressed Wifi direct+Colored copy button- Power On and then waited for white power light to get stable

3.  Power Off- Pressed Wifi direct+Black &White copy button- Power On and then waited for white power light to get stable.

Nothing from the aformentioned lead to any productive result!

Any assistance in this regard shall be highly appreciated.

 

Printer Model: HP Ink Tank Wireless 410 series [DE6AB9]

3 REPLIES 3
HP Recommended

@174Voodoo

 


Welcome to HP Support Community


I appreciate all your efforts and expertise in Troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Hello,


This information is useless. As printer’s guarantee period is over. All I can get from that method is only addresses of service centers. Where I should pay at least 25 dollars only for check up. Check for what?

hopefully, I remembered password, but according to this forum as far as I could read - assistance here is worst. It seems for me that users stays with there problems forever.

 

Had more that 7 devices of your company, but now thinking to change company.

HP Recommended

@174Voodoo

 

I will escalate your case to HP's Regional Escalation Team and a Case Manager will reach out to you

 

Please check your Inbox for further instructions

 

Thank you

KrazyToad
I Am An HP Employee

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