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‎05-15-2023 09:34 PM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

New router. Need to connect

Category:
1 REPLY 1

‎05-18-2023 06:39 PM

HP Recommended

Hi @LD1965,

 

Welcome to the HP Support Community. 

 

I understand that you are I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?


How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?

Meanwhile, perform the steps from this document and see how it goes. 

 

Also, try updating the firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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