How to file formal complaints

[Sonia_T]

Hello,

I cannot find any mention of how to file a formal complaint against HP. Does anyone have any clue, please?

Thank you 

[Sneha_01]

Hi @Sonia_T,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I will surely help you with this. Could you please elaborate? 

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sonia_T]

Hi Rachel,

Thank you for the reply. I am indeed wanting to proceed with my complaint against HP (case 5126601212). Is there an email address where we could correspond, as the website is not user friendly or easy to navigate?

I am writing to formally lodge a complaint regarding the unsatisfactory customer service and unresolved issues I have experienced with my HP printer. My printer, which was under warranty until June 30th, consistently disconnects from the WiFi network. Despite following all the instructions provided by your virtual assistant and multiple advisers on WhatsApp, the issue persists.

Over the past several weeks, I have been asked to repeat the same troubleshooting steps on four separate occasions. Each time, I complied in hopes of resolving the issue. However, when I expressed my reluctance to retrace these steps for the fourth time, I was unfairly blamed for the frequency of my network being the problem.

When I requested to escalate my complaint, the responses from your advisers became increasingly slow. Ultimately, my chat was closed because I did not respond within two hours, despite the fact that some of my wait times for responses from your advisers exceeded 48 hours. This inconsistency and lack of understanding have left me deeply frustrated and dissatisfied with HP's customer service.

Given the unresolved nature of my printer issue, the inadequate support I received, and the fact that my warranty has now expired without a resolution, I am seeking a formal resolution and appropriate compensation for the inconvenience and frustration caused.

[Sneha_01]

Hi @Sonia_T,

Thank you so much, I will look into this and get back to you. I will send  out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571

HP Support

[Sneha_01]

Hi @Sonia_T 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support