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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎02-21-2025 11:16 PM

HP Recommended

First assign the printer a static IP or set it to use DHCP in order to get an IP on your network.  (If you don't know how to do that, google it ... too much to type.)

 

Once you know the IP address and have the printer connected to the network, open a Command Prompt on your PC.

Type "arp -a" (without quotation marks) at the command prompt, then press "Enter".  Scroll down
the list until you see your printer's IP address. Your printer's MAC address is listed next to its
IP address.

 

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1 REPLY 1

‎02-22-2025 01:37 AM

HP Recommended

Or simply print the configuration page from the control panel of the printer and it will list the MAC address there.

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