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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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That PIN is probably the WPS pin for use on a router that supports WPS.
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You may need to reset your printer.
Disconnecting the USB or ethernet cable may still leave the printer in the wired mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.
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Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.
This video is for Wi-Fi reset: video here
Works on 4220, 4230, 4258
Wi-Fi setup to router: video here
For Wi-Fi direct setup see page 11 click here
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.
Simple push button or WPS setup is described on page 11 also. Do this if you do not have a smartphone or laptop.
Full feature software 4255e Jul 25, 2024
Printer Reference 4255e
Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated when using the router type of connection.
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