• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-29-2021 11:57 PM

HP Recommended
Product: HP Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

I aquired this printer from a friend and was able to get it connected wirelessly on my network and wish to enroll in the instant ink program but the network services screen gives me this error: "Web Services could not be set up at this time.  The printer will try again later."  I get this message when requesting what the printer email address is.  I can print over wifi via my router with no issues.  All other diagnostics look good except the following diagnostic: "printer connection to HP Connected  -  not connected".  Is this an HP cloud communication issue?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2021 05:15 PM

HP Recommended

All I did was to perform a system reboot back to default and after entering my wifi address the web service started right up.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-30-2021 05:15 PM

HP Recommended

All I did was to perform a system reboot back to default and after entering my wifi address the web service started right up.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.