How to hard factory reset HP Laser Jet Pro M15w

[MOJO171]

After moving my printer to another home, I am not able to connect to the wifi. The old Network Name (SSID) stays on and will not change. the only solution is to HARD RESET. Is there a way to do this? I've tried all the unplugging stuff and pushed every button on the machine. HELP!!!

[Irfan_06]

Hi @MOJO171,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MOJO171]

THIS DOES NOT WORK!

I've followed these directions precisely six times.

THE PROBLEM: A NON-EXISTENT WIFI IS ON THE HARDWARE AND I NEED A HARD FACTORY RESET OF THE HARDWARE TO DELETE THE WIFI ADDRESS. I'VE PUSHED EVERY POSSIBLE BUTTON SEQUENCE, START RESTART, ETC.

IT IS A LASER JET PRO M125w.