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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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If you are talking about the printer's propensity to sit there minding its own business and then suddenly "go dark" and not respond, try checking / manually updating the Firmware using the printer control panel or EWS.
True -- To update the firmware, you have to catch the printer when it's actually awake and working.
If the printer is upset about it's firmware -- or just blathering error messages, these can be checked in EWS, too.
Examples
When my new OfficeJet Pro 9135e hangs up and won't budge, I unplug it for a minute - plug it back in and wait for it to boot.
Updating the printer firmware manually did help clear out the worst of the offenders that seemed to be causing the printer to "go off", "go dark", or "disappear into the abyss".
A solid connection to the network -- manual / static IP address -- helped, too.
Ethernet -- not using Wireless -- Decent and well configured router, too.
Includes the suggestion to update the Firmware...
HP OfficeJet Pro 8100e, 9100e, 9700e Printers - 'Printer Blocked' or 'Printer Error' message
Comments -- New printer stuff...
My new OfficeJet Pro 9135e is always kicking around firmware errors and messages that clog the log file.
Example - EWS -
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Next...
Section General > Event Log
OR
Section Support Tools > Reports and Pages > Download > Event Log > Download
AND / OR
Section General > Firmware Update > Firmware Updates
and
Section General > Firmware Update > Firmware Information
What else?
A good read - or, at the least, a quick look might be useful...
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP OfficeJet Pro 8130e All-in-One series
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