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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎10-25-2022 10:14 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Chrome OS

I have established a new home network and I would like to connect my HP mfp m29w printer. I've seen several threads on how to reset HP mfp m29w printer but I have been unsuccessful in my attempts. Can anyone walk me through the process of performing a master reset?

 

Thanks in advance!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2022 07:58 PM

HP Recommended

Thank you greenturtle. Unfortunately, none of these steps worked for me. I had to call HP technical support to have the issue resolved. The representative I spoke with was able to fix the issue remotely. Thank you for your help.

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5 REPLIES 5

‎10-26-2022 06:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Here's how to reset the wireless for the printer:

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

Use HP Smart to setup and connect printer to the network after that.

https://www.youtube.com/watch?v=CvQY-D1ypWA&t=204s

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore wireless to defaults ...
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‎10-26-2022 07:23 AM

HP Recommended

greenturtle thanks for the response! I am trying to connect via the HP Smart app. When I try to reset the connection as shown in the video, my app cannot find the printer. I have also tried with a chrome OS device and cannot find the printer. 

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‎10-26-2022 07:58 AM

HP Recommended

Hi @sgtrs2000 

 

Was the Blue Wireless LED blinking after the reset?

 

Try this method of reset then use HP Smart app to connect printer to the new network:

https://www.youtube.com/watch?v=o49pTUd6tI0&t=22s

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎10-30-2022 07:58 PM

HP Recommended

Thank you greenturtle. Unfortunately, none of these steps worked for me. I had to call HP technical support to have the issue resolved. The representative I spoke with was able to fix the issue remotely. Thank you for your help.

Was this reply helpful? Yes No

‎10-30-2022 08:48 PM

HP Recommended

Hi @sgtrs2000,
Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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