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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎10-25-2022 10:14 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Chrome OS

I have established a new home network and I would like to connect my HP mfp m29w printer. I've seen several threads on how to reset HP mfp m29w printer but I have been unsuccessful in my attempts. Can anyone walk me through the process of performing a master reset?

 

Thanks in advance!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2022 07:58 PM

HP Recommended

Thank you greenturtle. Unfortunately, none of these steps worked for me. I had to call HP technical support to have the issue resolved. The representative I spoke with was able to fix the issue remotely. Thank you for your help.

View solution in original post

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5 REPLIES 5

‎10-26-2022 06:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Here's how to reset the wireless for the printer:

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

Use HP Smart to setup and connect printer to the network after that.

https://www.youtube.com/watch?v=CvQY-D1ypWA&t=204s

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-26-2022 07:23 AM

HP Recommended

greenturtle thanks for the response! I am trying to connect via the HP Smart app. When I try to reset the connection as shown in the video, my app cannot find the printer. I have also tried with a chrome OS device and cannot find the printer. 

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‎10-26-2022 07:58 AM

HP Recommended

Hi @sgtrs2000 

 

Was the Blue Wireless LED blinking after the reset?

 

Try this method of reset then use HP Smart app to connect printer to the new network:

https://www.youtube.com/watch?v=o49pTUd6tI0&t=22s

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎10-30-2022 07:58 PM

HP Recommended

Thank you greenturtle. Unfortunately, none of these steps worked for me. I had to call HP technical support to have the issue resolved. The representative I spoke with was able to fix the issue remotely. Thank you for your help.

Was this reply helpful? Yes No

‎10-30-2022 08:48 PM

HP Recommended

Hi @sgtrs2000,
Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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