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‎10-14-2023 09:59 AM

HP Recommended
Product: Hp smart tank 515

I have changed my Internet connection and from what I have learnt though the website is that I have to factory reset the device. I would like to know how to reset my HP Smart Tank 515.

Category:
2 people had the same question
1 REPLY 1

‎10-16-2023 01:45 PM

HP Recommended

Hi @hamzaassem17,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your reset Hp smart tank 515 Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

If the issue persists, then please follow the steps mentioned in this document:  HP printers - Reset the printing system (macOS) | HP® Customer Support

 

HP Smart Tank 515 Wireless All-in-One Refer User Guide 

 

please refer to this document HP Smart Tank printers – ‘We couldn’t find a printer’ error in HP Smart

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 


A_Gayathri
HP Support Community Administrator.
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