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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-23-2026 06:16 AM

HP Recommended
Product: HP OfficeJet Pro 9120b All-in-One Printer

I want to change my network settings but I have no more my admin password

How can I reset admin password?

 

I tried already many steps found in the web but nothing worked.

Category:
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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2026 06:08 AM

HP Recommended

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

If after following these steps you still face issues, consider reaching out to our HP service center for further assistance.
 

Click on the link below and fill in the required details to find the closest service center and their availability.

 

Service Center Locator: https://support.hp.com/us-en/service-center

 

Please call before visiting a service center.

 

Thanks!

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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5 REPLIES 5

‎10-25-2026 06:21 AM

HP Recommended

Hi @MisterXX,

 

Welcome to the HP Support Community!

 

If you have forgotten the administrator password for your printer and need to regain access to its network settings, a factory reset may be required to restore the default settings.

 

Please refer to the steps in this official HP support document to restore your printer to factory defaults:

Restore factory defaults—HP Support

 

Please note that restoring factory defaults may erase customized settings, including network configuration, so you may need to reconnect the printer to your Wi-Fi network afterward.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎10-25-2026 09:16 AM

HP Recommended

Unfortunately this steps I had  already found and tried but they did not work:

  1. Restore factory defaults from the HP app
    As I have a new/different network I cannot connect

  2. Restore factory defaults on most HP touchscreen printers
    touch Tools, or Printer Maintenance > Restore.
    I am asked for the PIN which I do not know

  3. Restore factory defaults from the printer Embedded Web Server (EWS)
    For HP LaserJet printers, click Service
    I am asked for the PIN which I do not know

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‎10-25-2026 12:36 PM

HP Recommended

Unfortunately this steps I had  already found and tried but they did not work:

  1. Restore factory defaults from the HP app
    As I have a new/different network I cannot connect

  2. Restore factory defaults on most HP touchscreen printers
    touch Tools, or Printer Maintenance > Restore.
    I am asked for the PIN which I do not know

  3. Restore factory defaults from the printer Embedded Web Server (EWS)
    For HP LaserJet printers, click Service
    I am asked for the PIN which I do not know

Reply
Was this reply helpful? Yes No

‎10-26-2026 11:26 AM

HP Recommended

I am still waiting for solution.

Connecting via USB doesn't help either.

 

There must be a procedure  how to reset the password/factory settings.

Can anyone help here?

Reply
Was this reply helpful? Yes No

‎10-28-2026 06:08 AM

HP Recommended

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

If after following these steps you still face issues, consider reaching out to our HP service center for further assistance.
 

Click on the link below and fill in the required details to find the closest service center and their availability.

 

Service Center Locator: https://support.hp.com/us-en/service-center

 

Please call before visiting a service center.

 

Thanks!

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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