How to reset password

[Fredsdaughter]

Sorry if this is a duplicate.  I have new wifi and cannot connect my printer to the new network as I have forgotten my original password.  Please help.

[A_Gayathri]

Hi @Fredsdaughter,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've forgotten the password for your HP LaserJet Pro MFP M29w printer, you can reset it to factory settings to erase the previous Wi-Fi credentials and password. Here's how:

Reset the Printer to Factory Settings:

Turn on the Printer: Ensure the printer is powered on and in a ready state.

Access the Reset Option:

• On the control panel, press and hold the Wireless button and the Cancel button together for 10-15 seconds.
• The printer will enter a reset mode and restart.

Wait for the Printer to Restart:

• The printer will power cycle and restore its default factory settings.

Reconnect to Wi-Fi:

• Use the HP Smart App or the Wireless Setup Wizard on your computer or mobile device to reconnect the printer to your new Wi-Fi network.
• During setup, you can create a new password for the printer if prompted.

Reconnect Using HP Smart App:

1. Open the HP Smart App on your computer or mobile device.
2. Add the printer by selecting the "+" icon and following the prompts.
3. When it asks for Wi-Fi credentials, provide the new network name and password.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Fredsdaughter]

I spent over 2 hours yesterday trying this. I got as far as the printer has a password (I still cannot remember) or the factory password from a sticker I also do not have.  

It is so wrong I have a working printer that won't work due to a password. 

Is there somewhere I can pay someone to fix this issue?

[A_Gayathri]

Hi @Fredsdaughter ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!