How to set HP OfficeJet Pro 9130e Series to never sleep due to inactivity?

[sjgibbs]

My HP OfficeJet Pro 9130e Series is ethernet connected on my home network with an assigned IP address (not using DHCP). As soon as the printer goes inactive for a period beyond the 15 minute maximum that I can set, it never recovers because it loses track of its IP address. I know this directly from the printer screen when I check connectivity and it says "Updating..." and my HP Smart software on my PC will show the printer as offline.
What is the point of a network printer that becomes an unreachable brick as soon as it is not used for a short period of time?
My firmware is up to date.

I don't recall having this problem until recently, so I wonder if this issue has been introduced in some firmware upgrade that was auto-installed.

As of now I have to power cycle the unit to do anything with it.
This is so disappointing from HP. The brand is a hollow shell of what it used to be.
But I am stuck and wonder if there is a way to get this resolved?

[Max3Aj]

@sjgibbs, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating this is, especially since you’re using a static IP, which should prevent such issues. Here are a few things you can try to resolve this problem:

Disable Auto-Off and Sleep Mode

• On the printer’s control panel, go to Setup > Preferences > Energy Settings.
• Look for an Auto-Off or Sleep Mode option and disable it or set it to the maximum duration allowed.
• If there’s an Advanced Power Management setting, disable that as well.

Set a Static IP Outside DHCP Range

• Even though you've assigned a static IP, ensure it is outside the DHCP range of your router to prevent conflicts.
• To check the DHCP range:
  • Log into your router’s settings.
  • Look for the DHCP range (e.g., 192.168.1.100 – 192.168.1.200).
  • If your printer's static IP falls within this range, change it to something like 192.168.1.250.

Turn Off IPv6

• Navigate to Setup > Network Settings.
• Find IPv6 and disable it.
• Restart the printer and check if the issue persists.

Check "Always On" Network Settings

• On the printer’s Embedded Web Server (EWS):
  • Open a web browser and enter your printer’s IP address.
  • Go to Settings > Network > Advanced.
  • Look for an option like "Always On" or "Network Keep Alive" and enable it.

Check Firmware Version & Rollback (if needed)

• You mentioned firmware is up to date, but HP may have pushed a problematic update.
• Go to Setup > Printer Maintenance > Printer Update > Firmware Version.
• If your issue started after an update, you might consider rolling back to a previous version.

Disable SNMP on Printer Port (Windows Users)

• Open Control Panel > Devices and Printers.
• Right-click on your HP printer and select Printer Properties.
• Go to the Ports tab and select your printer’s IP-based port.
• Click Configure Port and uncheck SNMP Status Enabled.
• Click OK and restart your PC.

Try a Different Ethernet Cable or Port

• A bad Ethernet connection could cause intermittent failures. Try:
  • Using a different Ethernet cable.
  • Connecting to a different LAN port on your router/switch.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[sjgibbs]

Hello Max3Aj, thank you for your response.
It sounds like you do not have the 9130e series and have given some generic answers, but I appreciate the assistance and will go with these the best I can. 

On the 9135e control panel:

Auto-Shudown = Off, but the Sleep interval must be either 5, 10 or 15 minutes. No other options.

The IP address is outside of the DHCP range and static.

IPv6 is disabled.
The EWS does not have other settings different than what the printer's control panel has for the Energy.
Unless I know a different firmware to roll back to, I am not going down that path. Is there a page listing the older versions and what the changes were?
I have now disabled SNMP Status on the printer's IP-based port from this Windows PC, but when I was operating the printer from its control panel over the weekend, it would lose the IP without any Windows PC being involved. But maybe there was some network traffic between them unbeknownst to me.

Different cables have not made a difference.
The printer was off all day today, so I will recheck if there is any change tomorrow.
Thanks again.

[Hgrimm1]

I am having the same problem and the solution from the support agent did not fix anything. The issue might be the decision to put a 15 minute maximum sleep interval. Fortunately, I'm still within the return window for mine so I'll be getting a refund and buying another brand unless HP can provide a real solution to the WiFi disconnection problem.

[Max3Aj]

@Hgrimm1, Thank you for your response. 

I appreciate your patience and the detailed feedback.

A few follow-up thoughts based on your responses:

1. Sleep Mode Limitation (Max 15 Minutes)

>Since there’s no way to disable sleep completely, this could very well be an HP firmware behavior change.

>One workaround would be to schedule a regular wake-up ping from a device on your network to keep it alive (e.g., using a Raspberry Pi, router script, or a scheduled task on a PC).

2. Firmware Rollback & Changelog Availability

You can check if an older firmware is still available by:

Visiting HP’s official support page for your printer model.

Searching for "Firmware" under Drivers & Downloads (try selecting an older OS version if no firmware is shown).

3. SNMP Disabling

While SNMP issues mostly affect Windows detection, some routers also poll devices using SNMP, which can cause unexpected behavior if the printer doesn’t properly respond.

It’s worth monitoring whether disabling SNMP makes any difference in printer persistence.

4. Try a Different Ethernet Port on Router/Switch

Even though the cable swap didn’t help, switching to another port on the router might be worth a shot.

Also, check if your router has an "energy-efficient Ethernet" (EEE) setting—some models automatically put ports into low-power mode, which can cause issues with certain network devices.

5. Monitor Tomorrow & Further Actions

Since your printer was off all day, it’s worth checking tomorrow if disabling SNMP had any impact.

If the issue persists, it would be helpful to know if your router logs show the printer dropping off at a specific time (if your router provides device connectivity logs).

I hope some of this helps! Let me know what you find out tomorrow. If the issue persists, we can dig deeper, maybe checking mDNS/Bonjour settings or router logs.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support