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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-06-2025 02:14 PM

HP Recommended

I have an hp 6000 printer and cannot reconnect WiFi. 

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1 REPLY 1

‎08-08-2025 03:57 AM

HP Recommended

@Vstargirl, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

If your HP ENVY 6000 All-in-One Printer is having trouble reconnecting to Wi-Fi, here are step-by-step instructions to help you get back online:

Restart All Devices

  • Turn off your printer, router, and the device you're printing from (PC or mobile).
  • Wait 30 seconds, then power them back on.
  • Ensure your device is connected to the same Wi-Fi network you want the printer to use.

Restore Wi-Fi Setup Mode

If the printer was previously connected and now isn’t found:

  • Without touchscreen: Press and hold the Wireless button on the back of the printer for 5 seconds until the light starts blinking purple. This resets the wireless connection.
  • Within 2 hours, use the HP Smart app on your phone or PC to reconnect the printer.

Use the HP Smart App

  • Download the HP Smart app on your mobile or PC.
  • Open the app and click “+” to add a printer.
  • Follow the on-screen instructions to connect your printer to Wi-Fi.

Check Wi-Fi Signal and Network

  • Make sure the printer is within 8 meters (26 feet) of the router.
  • Avoid connecting to guest or public networks.

Print a Network Configuration Report

  • Press and hold the Wireless and Information buttons together until the report prints.
  • Review the report for connection status and signal strength.

Check for Blinking Lights

  • If the Wireless light is blinking amber, it means the printer lost connection.
  • Reset the wireless as described in Step 2 and retry setup

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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