How to turn off HP email notification "looks like we lost connection"?

[JJ042448]

Have had this printer for a year or two. Yesterday, I had problems with AirPrint from my iPhone and was checking into settings in HP Smart and on the printer's screen. Last night, I got an email from HP "looks like we lost connection" and imploring me to reconnect my printer. I always turn off my computer and printer when not in use and have done so with this printer since I bought it, but this is the first time I got an email about it being turned off. Why? How do I turn this notification off? I don't want to get this message every day from now on and already know when my printer is offline.

[zoey7886]

@JJ042448, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP email notification "looks like we lost connection"! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like you are experiencing issues with AirPrint from your iPhone and received an email notification regarding your printer's connectivity. Here are a few steps you can follow to troubleshoot and resolve this issue:

Ensure Network Connection

• Make sure your printer is connected to the same Wi-Fi network as your iPhone. Check the Wi-Fi connection status on the printer's screen.

Restart Devices

• Turn off and then turn on your printer and iPhone. Sometimes, a simple restart can resolve connectivity issues.

Update Firmware and Apps

• Ensure your printer’s firmware is up-to-date. You can check for updates using the HP Smart app or directly from the printer's settings menu.
• Update the HP Smart app on your iPhone if there are any pending updates.

Check AirPrint Compatibility

• Confirm that AirPrint is enabled on your printer. Go to the settings and make sure this feature is turned on.

Reconnect Printer

• If you received an email about lost connection from HP, try following the steps provided in the email to reconnect your printer to your HP account. This might involve logging into your HP account through the HP Smart app and re-establishing the connection.

Printer Settings

• Check the printer settings via the HP Smart app or directly on the printer display panel to ensure everything is correctly configured, including network settings and AirPrint settings.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,