Hp App

[Nnferg01]

I am having an issue with the Hp app. It will not let me past the privacy agreement page when I open the app. Is there a known issue at this time. My husband's was doing the same.

[VikramTheGreat]

Hi @Nnferg01,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and we understand how frustrating this is, especially when both devices are stuck on the same privacy agreement page.

If both your system and your husband’s are facing the same issue, this is most likely:

• A temporary app issue 
• Or a server/session issue with the HP app 

Please try the following steps
Step 1: Restart everything

• Restart: 
  • Your computer 
  • Your printer 
  • Your internet router

Step 2: Clear and reinstall the HP app

1. Uninstall the HP app completely 
2. Restart the computer 
3. Download and install a fresh version of the app: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site 
4. Open and try again 

Step 3: Check the internet connection

• Make sure: 
  • You are connected to a stable network 
  • Try a different network (like a mobile hotspot) if possible

Step 4: Try signing in differently

• Try using: 
  • A different browser (if web-based) 
  • Or skip sign-in if the option appears

I hope this helps.

Take care and have an amazing day!