Hp Laserjet MFP M283fdw keeps loosing WiFi connection

[Cédric1]

Hi, my printer is loosing its WiFi connection every few days. When this happens,the printer can't be detected by other devices on the wifi and the printer display is showing a yellow warning symbol above the WiFi sign.

The wireless network test report indicates:

Wireless On = pass

Wireless Working = pass

Network name (ssid) found = fail

Security = fail

The remaining tests are "not run".

Simply restarting the printer solves the problem, but its very frusting having to walk to the printer and wait until the restart is donne before being able to print.
This is not why I bought a Wi-Fi  printer for !

None of my other network devices have any problems with the WiFi connection.

Is there a permanent fix for this problem ?

[Dennis_de_Weerd]

I have exactly the same issue. The printers disconnects after a few days/week. After that i can either restart the printer, or go to the wifi settings and turn the WIFI off, and then back on again. This works, but it's annoying. I have a pretty stable mesh wifi setup, and none of my other devices have this issue.

[Jay_G24]

Hi @Cédric1,

I'd like to help!

To assist better -

1. Are you trying to connect your printer to your home network or public network?
2. What is the status of the wireless light on the printer, steady or blinking?
3. What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?
4.  I would like to know, is your router set to work on a 2.4 GHz network or a 5 GHz network band?

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @Dennis_de_Weerd,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Cédric1]

Hi @Jay_G24,

Here are the answers to your questions:

1. I’m connecting the printer to my home network

2. The printer doesn’t have a wireless light, only a wireless symbol on the lcd screen, which is steady but over which there is a yellow triangle with an exclamation mark when the problem occurs

3. I’m using a windows computer, an iPhone and an android device. When the problem occurs, the printer appears offline to all of these devices, so neither of these devices can print or scan anymore until the printer is restarted.

4. The router is offering both the 2.4 GHz as the 5 GHz band under one SSID

I’m looking forward to your suggestions!

Regards,

Cédric

[Jay_G24]

 Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity on windows

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP

1. Print a conƭguration page and take down the IP a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select &onƭguration Report.
2. Open a Web browser on a computer connected to the same network as the HP LaserJet.
3. Type the current IP address of the LaserJet listed on the configuration page into the address bar on your Web browser and press "Enter" to open the HP printer's embedded Web server.
4. Select the "Networking" tab from the HP configuration screen
5. Click "Network Settings" on the left side of the screen.
6. Select the "TCP/IP" tab.
7. -network protocols ---> select IPV4 only or turn IPV6 off-->apply 
8. Click the drop-down menu under "IP Configuration Method" and select "Manual."
9. Enter a new IP address in the box that appears
10. Click "Apply" at the bottom of the screen

Let me know how this goes!