-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
4
0
0
HP Recommended
HP Recommended
@pop47k wrote:hi there
recently I update home internet to 5g. my HP photosmart 5520 not work after that. I tried to connect to the mode, but connection failed
anyone have same issue, please advise what to do.
The following recommendations are still good
In addition, see if your modem can find the "best" 2.4ghz channel
For example, click on "Find Best..."
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
4
0
0
HP Recommended
HP Recommended
Make sure your modem has a different SSID for the 2.4 ghz and the 5ghz band.
Protocol for the 2.4 needs to be wpa or wpa2
I am not Mac savvy. I suspect the printer AND the Mac connect to the modem through WiFi and not to each other like "AirDrop"
You might first use USB connection to ensure the correct printer drivers are loaded
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
4
0
0
HP Recommended
HP Recommended
@pop47k wrote:I did that as well, it didnt work. yes, my mac normally connect to the printer wireless. since the printer is offline, cant print anything. so I called HP customer support and they told me my printer not support 5 G modem so I have to buy new printer. thanks again.
Sorry to hear about that. Frequently it is expedient to recommend getting a new device rather than explain how to make something work with an older device.
Can you provide a link to the 5g device? For example the Verizon 5g specs states:
The new Verizon Router is a triband Wi-Fi 6E device, which means that it can connect over the recently opened, ultra-wide 6GHz band as well as the usual 2.4GHz and 5GHz bands. I suspect the Verizon can easily work with your printer is uses the older 2.4ghz band.
Out of curiosity, do you get better streaming services with 5g?
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
4
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community