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‎08-08-2022 05:19 PM - last edited on ‎08-11-2022 08:31 AM by Retired

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer
Operating System: macOS 12.0 Monterey

My printer is listed in HP Smart,  Status is green.

When I try to print it takes me to login screen , when I click login it takes me back to home page..In a loop

Category:
1 REPLY 1

‎08-17-2022 05:49 AM

HP Recommended

@Ranbir27

 

Welcome to the HP support community.

 

I understand that you are getting HP Smart issue, I am glad to assist you.

Update the HP smart app

  • If the issue still persists, uninstall and reinstall the HP Smart app
  • Please delete from /Users/Username/Library/Application Support/HP Smart. 
  • Then delete HP Smart from the Applications folder and reinstall it from the Mac App Store.
  • Here are the steps to install the HP Smart app:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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