• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-25-2021 09:32 AM

HP Recommended
Product: Hp Envy 4500

I bought an used hp envy 4500 printer, which fully works. Now i am trying to set up instant ink, but i am facing some issues: 1. The printer is connected to wireless wifi, and the blue light is on (so i believe no wifi issues). 2. For setting up instant ink, i need the info page where i have an qr code i can scan and the printer email address, the issue is that when i press on the e-print icon to have the possibility to print the info page after few minutes i get the message: "the printer could not connect to the server. check the internet connection or the proxy setting". Please help me, been trying to solve this for hours and i started losing the hope of the issue getting fixed. 

Category:
4 people had the same question
1 REPLY 1

‎09-25-2021 12:09 PM

HP Recommended

Hi,

Please make sure the printer firmware is up to date, you may find below support document with the information to update the printer:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

For a Windows PC computer, download and use below firmware update utility, you would likely need to follow the 'Download printer firmware from the HP website (Windows)' section in the support document above:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-4500-e-all-in-one-printer-series/...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.