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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-28-2025 08:26 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

After I replaced the ink cartridges for my Hp envy 6455e printer, its status has been "offline". The blue wi-fi icon on the printer has been blinking nonstop.

 

I tried unplug the power cord, but to no avail. I also tried pressing the tiny wi-fi button on the back of the printer for 5 seconds, but it doesn't work, either.

 

At the same time, the color-copy icon (at the lower left corner) has been changing from blue to red to purple colors constantly. 

 

Please advise how I can bring my printer online!

Reply
1 REPLY 1

‎04-30-2025 04:29 AM

HP Recommended

Hi @Emily2015 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP Envy 6455e lost its network connection after replacing the ink cartridges. Here are some steps to bring it back online:

 

Restart the Printer & Router

  • Turn off the printer and unplug it for 60 seconds.
  • Restart your Wi-Fi router and wait for it to fully reconnect.
  • Plug the printer back in and turn it on.

Reconnect the Printer to Wi-Fi

  • Press and hold the Wi-Fi button on the back of the printer for 5 seconds until the light blinks.
  • Open the HP Smart app on your computer or phone.
  • Select Add Printer and follow the steps to reconnect it to Wi-Fi.

Check Printer Status on Your Computer

  • Open Settings > Bluetooth & Devices > Printers & Scanners.
  • Find your HP Envy 6455e, right-click it, and select See what’s printing.
  • If there are stuck print jobs, click Printer > Cancel All Documents.
  • Right-click the printer again and select Set as default printer.

Update the Firmware on an HP Printer

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
  • Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer:
    HP Firmware Update Guide

Perform a Factory Reset (If Needed)

  • On the printer’s touchscreen, go to Setup > Printer Maintenance > Restore Defaults.
  • This will reset all settings, including network configurations.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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