Hp envy 7100 all in one

[Jrhenry]

My printer tells me “gathering supplies info”.  Then the access goes away.

[Nal_NR]

Hi @Jrhenry,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Try uninstalling and reinstalling drivers from your device. 

• Restart your computer and printer.
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

Click here to download and install the printer driver and firmware for your current OS. 

• In the “Add printer” window, make sure you add the printer as mentioned below:

1. Click the “Add button” (+).
2. Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
3. Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

Keep me posted. 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!