Hp envy pro 6455 not receivng files

[snakestl]

HP Envy pro 6455 and i print from my iphone 15 running iOS 18.1.1. Replaced black ink cartridge today. Ran the test page aligned a copy and shows online but when I send a file from my phone it never prints out. Print order says “Waiting” in HP App.

Any and all help is appreciated!

[Elohi_NR]

Hi @snakestl,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That sounds so frustrating—especially after replacing the cartridge and setting everything up, only to have your prints stuck in "waiting." Let’s get this sorted out for you.

• Are you connected to the same Wi-Fi network as the printer when sending the file from your iPhone?
• Does the issue occur with all files, or just specific ones (e.g., PDFs, photos, or web pages)?
• Have you recently updated your printer firmware or the HP Smart app?

Let's try these steps. 

Restart Both Devices

• Turn off your printer and unplug it for 30 seconds.
• Restart your iPhone as well.
• Reconnect both devices and attempt printing again.

Reconnect the Printer to Wi-Fi

• On your printer, use the control panel to access Settings > Network Setup > Wireless Setup Wizard.
• Ensure it’s connected to the correct Wi-Fi network.
• On your iPhone, confirm that it’s on the same network under Settings > Wi-Fi.

Clear the Print Queue

• Open the HP Smart app on your iPhone.
• Go to the "Print Queue," cancel all pending jobs, and resend your file.

Update Printer Firmware

• Open the HP Smart app, select your printer, and check for firmware updates in the settings menu.
• Follow on-screen instructions to install updates if available.

Reinstall the HP Smart App

• Delete the HP Smart app from your iPhone and reinstall it from the App Store.
• Re-add your printer to the app and try printing again.

If the issue persists, try printing from another device to narrow down whether it’s the printer, app, or file causing the problem. Let me know how it goes!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.