Hp laser jet pro 200 color M251w won’t connect to new router

[SAC9]

Changed router to Humax BG320-500. Get error that pass phrase is invalid. It’s not. I’ve tried hp trouble shooters and updated firmware and drivers, reset as per instructions, tried naming the router ssid’s to not be same. Nothing works. Every other pc, iPad, iPhone, and also Epson printer moved to new router using the passphrase. Is this hp 200 now a boat ancher? I sure love(d) this printer prior to this!

Any suggestions would be much appreciated. I see on the board others have had this problem and it appears they may have gotten the solution via private message. Can someone please send me this solution?

Thanks for any suggestions you may have.

[Rainbow23]

Hi @SAC9,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SAC9]

This did not resolve issue. I have trained this suggestion previous to posting.

[Rainbow23]

Hi @SAC9,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!