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‎12-17-2021 09:30 PM - edited ‎12-17-2021 09:33 PM

HP Recommended
Product: Laser jet pro m29w
Operating System: iOS

Was able to connect printer to my Wi-Fi network and then hp smart setup stop working.. restarted the setup process but my iPhone and tablet cannot find the printer. Was able to setup printer with windows 10 laptop via usb connection and can print with no issues.  Any suggestion on how to fix please let me know. I will be contacting hp support tomorrow since it a brand new printer.

 

thanks in advance.

mike

1 REPLY 1

‎12-21-2021 04:47 AM

HP Recommended

@mjf0618, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer and the iOS devices wirelessly.

  • How far is the printer located from the WiFi router?
  • Restart the router, the printer, and the iOS devices
  • Make sure the printer and the iOS devices are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

You may use the HP Smart app to print and scan. Download from App Store.

 

For more info, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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