-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Hp officejet 4650 not responding screen is blank
Create an account on the HP Community to personalize your profile and ask a question
11-05-2024 01:18 PM
Hi @Pasenior
Welcome to the HP support community.
I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
Steps to Fix Purple Screen on HP OfficeJet 4650
1. Perform a Hard Reset
A simple reset might resolve temporary issues such as a purple screen or unresponsiveness.
- Turn off the printer using the power button.
- Unplug the printer from the power source.
- Wait for 30 seconds to 1 minute to allow the printer to fully power down.
- Plug the printer back in and turn it on.
Check if the purple screen goes away after the reset.
2. Check for Firmware Update
Sometimes, a firmware glitch could cause display issues. If your printer is still able to connect to Wi-Fi or is accessible via HP Smart or your PC, you may want to check for a firmware update.
- Using HP Smart or your computer: Open the HP Smart app or the HP Printer Assistant on your PC.
- Look for Firmware Updates in the settings and follow the on-screen instructions to update the firmware.
- Click here
If your printer is not responsive enough to do this, we can skip this step for now.
3. Perform a Printer Self-Test (Diagnostic Page)
To check if it's a software issue or if there's a problem with the printer's hardware, you can try printing a self-test page. If the printer is still responsive enough, this can help narrow down the problem.
- Turn the printer off and then on again.
- **Press and hold the Cancel and Resume buttons simultaneously.
- Release both buttons after about 5-10 seconds.
- The printer should print out a Diagnostic Page.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj-HP Support
Raj2111
I am an HP Employee