Hp officejet pro 7740 loosing connection with wi-fi. No internet. I've done all resets.

[JEVANS6]

Looks like the MAC address for the wi-fi on the printer is different than the MAC address of the wi-fi. The printer says not connected to wi-fi then it does. But, not connected to internet.  This just happened all of a sudden, Nothing changed. Can't print form any computer, Chromebook or mac or android phone or iphone. Printer broke???

[Garp_senchau]

@JEVANS6, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 7740 is experiencing intermittent Wi-Fi connectivity issues or shows discrepancies with the MAC address, follow the troubleshooting steps below:

Power Cycle the Printer: Turn off the printer and unplug it from the power source. Wait for about 60 seconds before plugging it back in and powering it up.

Verify Wi-Fi Settings: Ensure that the printer is on the same network (SSID) as your devices. Access the printer's Embedded Web Server (EWS) to check Wi-Fi settings.

Print Wireless Test Report: This report provides diagnostic information about the connection status and can indicate problems with the configuration:

• From the printer control panel, swipe down to open the Dashboard.
• Tap the Wireless button, then tap Settings.
• Tap Print Reports, and select Wireless Test Report.

Check Wi-Fi Direct: If you're using Wi-Fi Direct to connect:

• Confirm Wi-Fi Direct is turned on in the printer settings.
• Ensure your mobile devices have installed the HP Print Service Plugin.
• Choose the printer's Wi-Fi Direct network name correctly.

Update Firmware: Sometimes, outdated firmware can cause connectivity issues. Check for any available updates through the printer's settings or HP's support website.

MAC Address Display Issue: If the Wi-Fi Direct MAC Address is shown instead of the Wi-Fi Direct Name, restarting the printer after configuring Wi-Fi Direct in the EWS can resolve this issue.

Reconfigure Wireless Settings:

• Access the printer’s control panel and navigate to Wireless Settings.
• Use the Wireless Setup Wizard to reconfigure the network settings.
• Make sure the printer's wireless light remains steady and not blinking, indicating a stable connection.

Network Settings: Ensure that the printer is configured correctly in relation to other network settings like IP address and DNS.

Check Router Settings: Ensure that your router's settings are allowing your printer's MAC address to connect to the internet. Sometimes MAC address filtering can prevent devices from connecting.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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