Hp officejet pro 8610

[Ddeast]

My hp officejet pro 8610 will not connect to internet

[Alden4]

Hi @Ddeast,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8610 is not connecting to the internet, follow these steps to troubleshoot and resolve the issue.

Check Network Connection

• Ensure Wi-Fi is Working: Verify your router is broadcasting a network and that other devices can connect to it.
• Ensure Printer is in Range: Place the printer closer to your router to rule out weak signal strength.

Restart Devices

• Restart your printer, router, and computer.
• Power off each device for at least 30 seconds before turning them back on.

Verify Printer Network Settings

• Go to the printer's control panel and select Wireless Settings > Wireless Setup Wizard.
• Choose your network from the list and enter your Wi-Fi password if prompted.
• If you don’t see your network, check if it’s hidden or not broadcasting.

Reconnect to Wi-Fi

• Reset Network Settings on the Printer:
  1. On the printer, go to Settings > Network > Restore Network Defaults.
  2. Reconnect using the Wireless Setup Wizard.
• Ensure the printer is connected to the same network as your computer or mobile device.

Check for IP Conflicts

• Print a Network Configuration Page from the printer’s control panel.
• Verify that the IP address matches the subnet of your network.
• If there’s an IP conflict, assign a static IP to the printer:
  1. Access the printer's Embedded Web Server (EWS) using the IP address in a web browser.
  2. Navigate to Network Settings and assign a static IP.

Update Printer Firmware

• Check if a firmware update is available:
  • On the printer, go to Setup > Printer Maintenance > Update the Printer.
  • Alternatively, download the latest firmware from the HP support website.

Troubleshoot Router Settings

• Disable features like MAC address filtering or firewall settings temporarily.
• Ensure the router supports 2.4 GHz, as many printers do not work with 5 GHz networks.

[Alden4]

Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor on your computer to identify and resolve network issues automatically.

Test Wired Connection (Optional)

• Connect the printer to your network using an Ethernet cable (if applicable) to rule out Wi-Fi issues.

Reset the Printer

• As a last resort, perform a factory reset:
  1. Go to the Setup menu on the printer.
  2. Select Printer Maintenance > Restore Factory Settings.
  3. Reconfigure the network settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support