Hp smart can't find my printer.

[At-wits-end74]

I have a new printer and want to use the hp smart app to register for instant ink amongst other things but the newly installed app can't find the printer. 

[A_Gayathri]

Hi @At-wits-end74,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart app can't find your new HP OfficeJet Pro 8122e, try the following steps:

Check Network Connection:

• Ensure that both your printer and computer are connected to the same Wi-Fi network. Sometimes, being on different networks (e.g., one on a 2.4 GHz band and the other on 5 GHz) can cause connectivity issues.

Restart Devices:

• Restart your printer, computer, and router. This can help resolve any temporary network issues.

Update the HP Smart App:

• Make sure you have the latest version of the HP Smart app installed. Check for updates in the Microsoft Store or app store.

Printer Setup:

• Confirm that the printer is set up correctly and connected to your Wi-Fi network. You might need to use the printer's control panel to reconnect to Wi-Fi if it's not already connected.

Reinstall HP Smart:

• Uninstall and then reinstall the HP Smart app. Sometimes, this can resolve detection issues.

Firewall/Security Software:

• Check if any firewall or security software is blocking the HP Smart app. Temporarily disable them and see if the app can detect the printer.

Check Printer Status:

• Make sure the printer is not in an error state. If there are any error messages on the printer's display, address those first.

Add Printer Manually:

• In the HP Smart app, you can often add the printer manually. Go to the app’s “Add Printer” option and follow the instructions.

Printer Firmware: Update the firmware on an HP printer

• Ensure that the printer’s firmware is up-to-date. You can usually check for firmware updates through the printer’s control panel or HP’s support website.

Refer to this document: HP OfficeJet Pro 8122e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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