- HpDeskjet2734E - Persistent Connectivity Issue with HP Instant Ink

[Mohanpacific]

Subject: Urgent: Persistent Connectivity Issue with HP Instant Ink

Dear HP Support Team,

I hope this email finds you well. I am writing to express my deep frustration regarding an ongoing issue with my HP Deskjet 2734e All-in-One Printer. For the past three months, since January 2024, my printer has consistently failed to connect to the HP Instant Ink service. Despite numerous attempts at troubleshooting, the problem persists, severely impacting my productivity.

Issue Description:

• Printer Model: HP Deskjet 2734e All-in-One Printer
• Problem: The printer consistently refuses to connect to my Instant Ink profile due to a network issue.
• Troubleshooting Efforts:
• Printer reset
• Web services removal and reconnection
• Network reset
• Modem/router switching
• Support Interaction:
• I have spent nearly three hours today, yesterday, and in January, diligently following all troubleshooting steps.
• Unfortunately, none of the agents were willing to escalate my case or provide a resolution.
• They repeatedly advised me to contact my ISP to open specific ports, despite my ISP (Xfinity) confirming that these ports are already open by default.
• The support agent’s insistence on contacting the ISP did not yield any positive results.

Request for Resolution: As a loyal customer, I have exhausted all efforts to resolve this issue. Regrettably, my genuine attempts have not yielded a solution. At this point, I kindly request the following:

1. Printer Replacement: I would like to return this printer and receive a new model as a replacement.
2. Refund: Alternatively, I am willing to purchase a different printer model. However, I request a refund for the HP Deskjet 2734e, as I have reached my limit of frustration.

I appreciate your urgent attention to this matter. As a customer, I expect timely resolution and a satisfactory outcome. HP has always been synonymous with quality, and I trust that your team will uphold that reputation.

Thank you for your prompt assistance.

Sincerely,

Mohan Srinivas HP Printer User Bellevue, WA, United States

[A_Gayathri]

Hi @Mohanpacific,

Welcome to the HP Support Community

I understand you are facing an issue with your HP HP Deskjet 2734e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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