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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: I am continually experiencing an offline issue. I hired ...
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10-13-2020 10:07 AM
I have a color laser jet Pro MFP M281cdw printer. I am continually experiencing an offline issue. I hired 24/7 Techies and they have tried to connect directly to the computer, wireless and through ethernet, to no avail. I have uninstalled and reinstalled the software. Help.
Does anyone have any advice?
Solved! Go to Solution.
Accepted Solutions
10-15-2020 03:51 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Use HP Print and Scan Doctor:
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
10-15-2020 03:51 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Use HP Print and Scan Doctor:
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
10-16-2020 08:19 AM
Thank you for posting back.
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.
ECHO_LAKE
I am an HP Employee
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