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Message 1 of 4
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Solved!

I am continually experiencing an offline issue. I hired 24/7 Techies and they have tried to connect

HP Recommended
Pro MFP M281cdw printer

I have a color laser jet Pro MFP M281cdw printer.  I am continually experiencing an offline issue. I hired 24/7 Techies and they have tried to connect directly to the computer, wireless and through ethernet, to no avail. I have uninstalled and reinstalled the software. Help.

Does anyone have any advice?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@gthompsonjr

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Use HP Print and Scan Doctor:

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Thank you for your reply.  The issue was more complicated than I imagined.  It took an HP Technician over 4.5 hours to resolve the matter.  Thanks again!

 

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HP Support Agent
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@gthompsonjr

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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