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‎10-13-2020 10:07 AM

HP Recommended
Product: Pro MFP M281cdw printer

I have a color laser jet Pro MFP M281cdw printer.  I am continually experiencing an offline issue. I hired 24/7 Techies and they have tried to connect directly to the computer, wireless and through ethernet, to no avail. I have uninstalled and reinstalled the software. Help.

Does anyone have any advice?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2020 03:51 PM

HP Recommended

@gthompsonjr

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Use HP Print and Scan Doctor:

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎10-15-2020 03:51 PM

HP Recommended

@gthompsonjr

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Use HP Print and Scan Doctor:

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎10-16-2020 08:14 AM

HP Recommended

Thank you for your reply.  The issue was more complicated than I imagined.  It took an HP Technician over 4.5 hours to resolve the matter.  Thanks again!

 

Was this reply helpful? Yes No

‎10-16-2020 08:19 AM

HP Recommended

@gthompsonjr

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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