I am trying to connect my new computer to my old printer but I am not able to

[Staphany2596]

I have a hp desk jet printer number 2755 and I am not able to connect it to my new computer because it was connected to an old printer and I don’t have anything that shows how to be able to connect to a new computer 

[A_Gayathri]

Hi @Staphany2596 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you want to connect your HP Deskjet 2755 printer to your new computer, follow these steps:

Step 1: Prepare the Printer

1. Turn on the Printer: Ensure your HP Deskjet 2755 is turned on and ready.
2. Reset Network Settings: If the printer was previously connected to another network, you might need to reset its network settings. To do this:
   • Press and hold the Wireless button and the Cancel button on the printer at the same time for 3 seconds. This will reset the network settings.

Step 2: Connect the Printer to Wi-Fi

Wi-Fi Setup Mode: After resetting, the printer should enter Wi-Fi setup mode automatically. The Wireless light will blink to indicate this.

HP Smart App: Download and install the HP Smart app on your new computer from the HP Smart website.

• Open the HP Smart app and sign in or create an account if prompted.
• Click on the Plus sign to add a new printer. The app should detect your HP Deskjet 2755.

Follow On-Screen Instructions: Follow the instructions in the HP Smart app to connect the printer to your Wi-Fi network. You may need your Wi-Fi network name (SSID) and password.

Step 3: Install Printer Software

HP Website: Go to the HP Support website.

• Search for "HP Deskjet 2755" in the search bar.
• Download the latest drivers and software for your operating system.

Install Drivers: Run the downloaded installer and follow the on-screen instructions to install the printer drivers and software on your new computer. Software and Drivers for HP DeskJet 2755 All-in-One Printer

Step 4: Add Printer to Computer

Windows:

• Go to Settings > Devices > Printers & scanners.
• Click on Add a printer or scanner and follow the on-screen instructions to add your HP Deskjet 2755.

Mac:

• Go to System Preferences > Printers & Scanners.
• Click the Plus button to add a new printer. Select your HP Deskjet 2755 from the list and follow the on-screen instructions.

Troubleshooting

• Printer Not Detected: Ensure the printer and computer are on the same Wi-Fi network.
• Reboot Devices: Sometimes, rebooting the printer, router, and computer can resolve connectivity issues.
• Update Firmware: Make sure the printer firmware is up-to-date using the HP Smart app.

Refer to this document:  HP DeskJet 2755 All-in-One Printer  User manual

HP printer setup (Wi-Fi Direct)

HP printer setup (HP Smart app)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)
HP printer setup (Mac built-in driver)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Staphany2596 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you want to connect your HP Deskjet 2755 printer to your new computer, follow these steps:

Step 1: Prepare the Printer

1. Turn on the Printer: Ensure your HP Deskjet 2755 is turned on and ready.
2. Reset Network Settings: If the printer was previously connected to another network, you might need to reset its network settings. To do this:
   • Press and hold the Wireless button and the Cancel button on the printer at the same time for 3 seconds. This will reset the network settings.

Step 2: Connect the Printer to Wi-Fi

Wi-Fi Setup Mode: After resetting, the printer should enter Wi-Fi setup mode automatically. The Wireless light will blink to indicate this.

HP Smart App: Download and install the HP Smart app on your new computer from the HP Smart website.

• Open the HP Smart app and sign in or create an account if prompted.
• Click on the Plus sign to add a new printer. The app should detect your HP Deskjet 2755.

Follow On-Screen Instructions: Follow the instructions in the HP Smart app to connect the printer to your Wi-Fi network. You may need your Wi-Fi network name (SSID) and password.

Step 3: Install Printer Software

HP Website: Go to the HP Support website.

• Search for "HP Deskjet 2755" in the search bar.
• Download the latest drivers and software for your operating system.

Install Drivers: Run the downloaded installer and follow the on-screen instructions to install the printer drivers and software on your new computer. Software and Drivers for HP DeskJet 2755 All-in-One Printer

Step 4: Add Printer to Computer

Windows:

• Go to Settings > Devices > Printers & scanners.
• Click on Add a printer or scanner and follow the on-screen instructions to add your HP Deskjet 2755.

Mac:

• Go to System Preferences > Printers & Scanners.
• Click the Plus button to add a new printer. Select your HP Deskjet 2755 from the list and follow the on-screen instructions.

Troubleshooting

• Printer Not Detected: Ensure the printer and computer are on the same Wi-Fi network.
• Reboot Devices: Sometimes, rebooting the printer, router, and computer can resolve connectivity issues.
• Update Firmware: Make sure the printer firmware is up-to-date using the HP Smart app.

Refer to this document:  HP DeskJet 2755 All-in-One Printer  User manual

HP printer setup (Wi-Fi Direct)

HP printer setup (HP Smart app)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)
HP printer setup (Mac built-in driver)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.