I am trying to connect my printer to a new wifi. In settings the printer fails NO FILTERING.

[GrannyBell399]

I'm trying to set up my printer to a new wifi. Every time I do it it fails to load because it fails in SETTING. It says NO FILTERING has failed

[Max3Aj]

@GrannyBell399, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "NO FILTERING has failed" error when connecting your HP printer to a new Wi-Fi network typically points to a network compatibility or configuration issue. Here's how you can resolve it:

Avoid Guest Networks:

• HP printers often cannot connect to guest networks. Make sure you're connecting to your main home Wi-Fi network, not a guest or restricted one.

Restore Network Settings on the Printer:

• On the printer's control panel:
  • Go to Setup > Network Setup > Restore Network Settings.
  • Then go to Network > Wireless > Wireless Setup Wizard and select your Wi-Fi network again.

Check Wi-Fi Band Compatibility:

• If your router uses dual-band (2.4GHz and 5GHz) with the same SSID (network name), the printer might struggle to connect.
• Solution: Rename the 2.4GHz and 5GHz networks differently (e.g., HomeWiFi_2G and HomeWiFi_5G) and connect the printer to the 2.4GHz one.

Check Encryption Settings:

• HP printers typically support WPA or WPA2 encryption.
• If your router is using WEP or WPA-PSK+FT, change it to WPA-PSK (AES) in your router settings.

Restart All Devices:

• Power off your printer, router, and the device you're using for setup.
• Wait 30 seconds, then power them back on in this order: router → printer → computer/phone.

Try Wi-Fi Direct or USB Setup (if nothing else works):

• Use Wi-Fi Direct or a USB cable to connect the printer temporarily and update firmware or settings.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support