I bought an HP Tango X printer and never set up. Now I can’t connect to internet because it asks me

[Nancyk26]

I bought an HP Tango X printer and never set up. Now I can’t connect to internet because it asks me For the password for the Tango X printer (not my WiFi p/w)  please help?

[Nal_NR]

Hi @Nancyk26,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Setting up the HP Tango X printer involves connecting it to your Wi-Fi network, which requires entering the Wi-Fi password during the setup process. If you're being prompted for a password for the Tango X printer itself, it might be asking for the admin password or a similar authentication step. Here’s how to proceed:

Steps to Set Up HP Tango X Printer:

Prepare for Setup:

• Ensure your printer is plugged in and turned on. The power button on the Tango X is located on the back right side.
• Make sure your mobile device or computer is connected to the same Wi-Fi network that you want your printer to connect to.

Download HP Smart App:

• Download the HP Smart app from your app store (Google Play Store for Android or App Store for iOS).
• Open the app and follow the on-screen instructions to set up your printer.

Connect Printer to Wi-Fi:

• In the HP Smart app, tap on the Plus sign (+) to add a new printer.
• Select your printer (HP Tango X) from the list of available printers.
• Follow the prompts to connect your printer to your Wi-Fi network.
• During this process, you will need to enter your Wi-Fi network’s password, not the printer’s password.

Follow On-Screen Instructions:

• The app will guide you through the setup process, including any necessary firmware updates for your printer.

Authenticate if Necessary:

• If you are prompted for a password specifically for the Tango X printer (not the Wi-Fi password), it might be asking for admin credentials or initial setup authentication. Typically, this is a default password provided in the printer’s setup instructions or on the printer itself. Look for any stickers or documentation that came with the printer for this password.

Complete Setup:

• Once connected, follow any additional prompts to complete the setup. The HP Smart app will also help you install printer software and configure additional settings.

Additional Tips:

Reset Printer (if needed):

• If you're stuck at a password prompt and cannot proceed, consider resetting the printer to factory settings:
  • Locate the reset button on your HP Tango X printer (usually a small hole or button).
  • Use a paperclip or similar tool to press and hold the reset button for a few seconds until the printer resets.
  • Follow the setup instructions again from the beginning.

If you continue to have difficulty setting up your HP Tango X printer or if you cannot find the required password, contact HP Phone Support for assistance.

Hope this helps! Keep me posted for further assistance.

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