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Common problems for Connectivity Issues
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Just recently change service providers and they use an EERO router. I have tried a number of things rebooting, unplugging etc and nothing works .  The the wireless wizard set up option does not appear on the wireless menu any more. Ran a wireless network report  a number of times and keep getting a message that the (SSID) network name can not be found..

 

please help

 

thank you

1 REPLY 1
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General help for new modem but skip down to reset and then watch video to setup wifi
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

 

 

HP unbox and original setup video is here
https://www.youtube.com/watch?v=Vcs--_108dU


Some videos in case you need to reset the printer: 135 or 139


Wi-Fi connect video from an owner 100-130 or 139

Full Features software (select to download)

131,135-138 May 2023
129-134 May 2022
139 Apr 2024



Users manuals 129,132,133,134
Users manuals 131,133,135-138 page 52 for WPS pushbutton setup
Users manual 139-142 page 7-8 for WPS pushbutton setup

LaserJet Reference 139

The EERO is a mesh router / modem. If you have the base unit and one or more boosters / repeaters then once you connect you need to inform the modem that the printers IP address needs to be fixed.  The printer needs to use the same IP address no matter which booster it connects to.

 

With the printer connected, request a network report and make a note of the Mac or IP address. Then log into the modem and look for that IP (or MAC) address. Find the DHCP server and make the allocation fixed so it aways gets the same IP address when it makes a connection. This could possibly be avoided by using WiFi direct.

 

EERO has no forum or community that I could find.  The only mention of help with a printer is to call them

https://support.eero.com/hc/en-us

 

 

Let me know if you need more help


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