I can't connect my Envy 6055 to my network

[DieselDoug]

I cannot connect my printer to my wireless network, Printer is an ENVY 6055 on a Windows 10 (64bit) machine, The computer says that it is the default printer, but offline. I have run all the troubleshooters in Windows and HPSmart and none of them detect any problems. When I try to run the setup, (purple lights) it won't do anything. I can't confirm that the printer is on the correct network because I don't know how to access that information. I recently changed my ISP and have a new router and obviously, a new network. The new router does not have a WPS button. The printer is the only thing that doesn't work since the changeover. I have tried all the standard "fixes" (power-cycling all the related devices, etc.) but the printer will not return to online status. HELP! Please. 

[zoey7886]

@DieselDoug, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Connection Issues with HP ENVY 6055! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are some steps to help resolve the issue of connecting your HP ENVY 6055 to your wireless network:

Verify Network Settings

1. Check Network Connection: Make sure your printer is connected to the same network as your Windows 10 machine.
2. Access Printer Network Information:
   • HP Smart App: Use the HP Smart app to check your printer’s network settings.
   • Printer Control Panel: You can access network information directly from the printer's control panel.

Restart Devices

1. Power Cycle Printer: Turn off your printer, wait for 30 seconds, and then turn it back on.
2. Restart Router: Restart your router to resolve any connectivity issues.

Reconfigure Wireless Setup

1. Reset the Printer’s Network Settings:
   • On your printer, press the Wireless button and the Cancel button together to reset the network settings.
2. Reconnect to Wi-Fi:
   • Use the printer's control panel or the HP Smart app to initiate the wireless setup process. Follow the on-screen instructions to reconnect to your Wi-Fi network.

Update Printer Firmware and Software

1. Update Firmware: Ensure that your printer firmware is up to date:
   • Navigate to the HP website and download the latest firmware updates for your HP ENVY 6055.
2. Update HP Smart App: Make sure you have the latest version of the HP Smart app installed on your Windows 10 machine.

Additional Troubleshooting

1. Check for Interferences: Ensure there are no physical obstructions or electromagnetic devices interfering with your network.
2. Ensure Connectivity: Make sure your Wi-Fi network is stable and functioning correctly.
3. Check Printer Status:
   • Ensure the printer shows a steady blue light indicating it is connected to your network.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,