I can't connect my computer to printer, hp smart and stuff already set up on my phone

[046-0772]

I have the desk jet 2723e series all in one, I have already set up hp smart and connected it to my wifi and I can't print things from my phone. I have a Macbook air and I cannot connect to the printer and print from my lap top. It has a little lock symbol besides the printer when it pops up for an option and then just tries to connect but never does... any idea on how to get it to connect?

[Jay_G24]

Hi @Karen144,

Welcome to the HP Support Community

I'd like to help!

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change and HP printer setup (HP Smart app)

Hope this helps! Keep me posted. 

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