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‎10-10-2024 02:24 PM

HP Recommended

I have a new broadband router & can’t connect my envy series printer to the new router

 

Category:
1 REPLY 1

‎10-12-2024 11:10 AM

HP Recommended

Hi @Buzzer17 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

We request you try below steps:

 

 

Uninstall the HP smart app from any one of the devices.

 

Note: If there are additional printers listed on the HP smart app, they will be deleted)

 

Restore network settings to default settings - Press and hold the Wireless button and the Cancel button from the printer control panel together for 5 seconds and release it. This would erase the old network from the printer and would put the printer in setup mode.

 

 

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the network.

 

 

Once successfully connected, the wireless light would turn solid blue.

 

 

Please let me know, if you come across any concerns, I will assist you further and will have that sorted as well.

 

Refer to this document : Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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