I can’t connect my printer to my laptop and to WiFi neither, my laptop don’t recognise the printer

[Maevaa]

I have the printer HP Deskjet 2800 series [A3E6AA] the serial number is [Personal Information Removed] the printer pin is 65952913. It printed a paper who say that it’s not connected to the internet and my laptop don’t recognise the printer even with the printer IP address [Personal Information Removed].

[Sneha_01]

Hi @Maevaa,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 2800 series printer is not connecting to the internet and your laptop doesn't recognize it, here are some troubleshooting steps you can follow:

Step 1: Check Network Connection

Ensure Wi-Fi is Enabled:

• Make sure the printer's Wi-Fi is turned on. Look for a wireless light on the printer; it should be solid and not blinking.

Reconnect to Wi-Fi:

• If the printer was previously connected to Wi-Fi, try reconnecting it. You can usually do this via the printer's control panel.

Step 2: Use the HP Smart App

Download the HP Smart App:

• If you haven't already, download the HP Smart app from the HP website or your device’s app store.

Add Printer:

• Open the app and try adding your printer again. The app should guide you through the setup process.

Step 3: Check Printer IP Address

Print Network Configuration Page:

• Print a network configuration page from the printer's menu to see the current IP address. This can usually be done via the settings or network section on the printer.

Ensure Correct IP:

• Make sure the IP address listed on the configuration page matches what you're trying to connect to.

Step 4: Firewall and Security Settings

Check Firewall Settings:

• Ensure that your firewall or antivirus software is not blocking the printer connection.

Allow HP Software:

• Add exceptions for HP software and drivers in your firewall settings.

Step 5: Update or Reinstall Printer Drivers

Uninstall Existing Drivers:

• Go to Device Manager on your laptop, find your printer under "Printers," right-click it, and select "Uninstall."

Download Latest Drivers:

• Visit the HP Driver and Software Download page and download the latest drivers for your printer model.

Install Drivers:

• Follow the installation prompts and connect the printer when prompted.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support